When Will My Order Ship?

All orders are typically shipped within 1-2 days hours from UK Studio. We always strive to ship orders as quickly as possible, however during busy/promotional periods please allow a few extra days for your order to dispatch.

 

Customs & Fees

International orders may be subject to customs fees. Please check your country's postal office or government website for more information on local customs fees. Packages returned due to failed customs fee clearance will be refunded, minus shipping and 20% handling fee.

 

Returns

To initiate a return, contact us within 3 days of your delivery date and 14 days for exchanges. We offer store credit on returns for the value of your order minus shipping fees.

Please note we do not accept returns for: custom pieces, earrings, solid gold or limited release items.

 

Restocks

To find out about restocks sign up for an email notification on the product page of the piece you want.

 

Warranty

All CG products come with a Lifetime Guarantee. This entitles you to a one-time replacement should you experience any manufacturing defects. This includes defective bail, clasp or other stone faults.

 

Materials

We use genuine gold and all materials are certified 10-18 Karat Gold, 925 Sterling Silver, 316L Stainless Steel & Brass.

Our Cubic Zirconia stones are hand-set and our pendants all produced by handcrafted moulds.

 We also offer all pieces in Solid Gold with the option for Si1/VS1 diamonds.

All products are in full compliance with the Federal Trade Commission and the Jewellery Vigilance Committee. 

 

Product Care

We offer extremely high quality pieces, however we always advise taking certain precautions:

1. Always remove your jewellery when applying colognes, perfumes or other chemical/alcohol products.

2. Jewellery should be kept dry. Chlorine, especially at high temperatures, can permanently damage or discolour dipped jewellery. Gently clean with soft polish cloth.